Big Basin Water Company

Big Basin Water Company

P.O. Box 197

Boulder Creek, CA

Boil Water Order Cancelled on 11/02/2021

On 10/20/2021 You were notified of the need to boil/disinfect all tap water used for drinking and cooking purposes. The recent boil water Notice has been officially rescended for all of Big Basin Waters customers. All customers are able to safetly drink their water without the need of boiling it prior. The boil water order was put in place due to a water outage in our system. This outage was caused by a broken water main, We repaired the line. Standard bacterial tests were conducted to ensue the water is safe.

Big Basin Water System in conjunction with the State Water Resources Control, and/or Santa Cruz County Local Environmental Health Jurisdiction, has determind that through abatement of the health hazard and comprehensive testing of the water. Your water is safe to drink. It is no longer necessary to boil your tap water or for you to consume bottle water.

For more information call: 831-818-4477 e-mail 

Water Utility contact: Jim Moore, Sysytem Operator

State Water Resources Control Board: 831-655-6939 (Division of Drinking Water)

Local Environmental Health Jurisdiction:831-454-2022 (Santa Cruz County Environmental Health)

Please be aware: We currently are asking all customers to conserve water until further notice. This situation has been ongoing since February of 2021 and our system water level is still concidered or forto be extremely low and overusage may cause an outage. Thank you for your understanding. Still in affect until futher notice. NO outside watering as of 8/28/2021

Our system is still in conservation due to a combination of wildfires and lack of rain last winter. Though the conservation is not as strict as it was immediately after the fires please be aware and conscious of the amount of water you are using. We thank you for your assistance and conservation, we are more than happy to answer any questions regarding water usage via email or phone.

It would be greatly appreciated by the Big Basin Water Company family if any and all business questions, concerns, and/or requests go through the email or call one of the phone numbers listed to the right side of this site. This helps us with responding to all customers who contact us. Thank you.

Please refrain from calling any other contact number you may have for Big Basin Water Company that is not listed on this website, these numbers are either outdated or destroyed due to the fire.

We would like to remind all of our customers that it is your responsibility to maintain an unobstructed meter. Please no bushes, low hanging branches or objects of any kind on the meter box. If this is not followed there will be a minimum fee of $50. Thank You

Attention All Customers:

We have now implemented a call center service for our company. As of now any calls will be filtered through the call service and then dealt with accordingly, this goes for all questions or concerns over the phone. You will be instructed to provide your name, phone number, and address when calling the call center. Customers are still welcome and encouraged to email us at with questions, concerns, and issues. If there are any questions regarding this please let us know via email.

For any questions or concerns regarding system issues/leaks/re connections please contact:


For any questions or concerns regarding accounts/bill payments please contact: